Academy of Interactive Entertainment Student Handbook
AIE Student Handbook
Table of contents
2.1. General Guidelines
International students are invoiced for fees at the beginning of each semester. The first invoice is due on commencement of the course and each subsequent invoice will by due within the first week of commencement of semester studies or by previous arrangement with the AIE.
If you require information regarding your fees or need to discuss possible payment options please contact your campus Administrator Manager.
- All tuition fee refund applications must be submitted in writing and addressed to the 'International Admissions Manager' at AIE Canberra or to Administration Manager at the campus where the student is studying.
- The date of withdrawal is the date AIE Canberra receives the written notification for a refund.
- Refund policy is not applicable to application processing or accommodation placement fees.
AIE Compliance Manager is responsible for ensuring Refund Policy and Procedure is in accordance with the National Code 2007.
Tuition Fee Refund Policy
- In the unlikely event that AIE is unable to deliver a course in full students will be offered a refund of all the course money paid to date. The refund will be paid within 2 weeks of the day on which the course ceased being provided (provider default).
- If AIE is unable to provide a refund or place students in an alternative course our Tuition Assurance Scheme (TAS) ACPET will place students in a suitable alternative course at no extra cost.
- Finally, if ACPET can not place students in a suitable alternative course, the ESOS Assurance Fund Manager will attempt to place students in a suitable alternative course or, if this is not possible, students will be eligible for a refund as calculated by the Fund Manager.
- A refund of fees will be granted where a student has paid fees and withdraws and lodges an Application for Refund:
- 28 days prior to commencement of the course. In this case a full refund will be given.
- Less than 28 days to the commencement of the course, a refund of 70% of fees received will be given.
- If at any time an intending student lodges an Application for Refund, and provides evidence that the request is due to the Australian authorities’ refusal to provide a Student Visa, then a full refund will be given by AIE.
- No refund of fees will be granted where a student withdraws and lodges an Application for Refund on the day of commencement, or thereafter.
- Where a student withdraws from a subject or module after classes have commenced the student is not eligible for a refund.
- If you require the refund to be made payable to another person, then you must provide a letter of authority instructing the AIE to make the refund payable to the nominated person.
- After the commencement of a course a refund may be given (less any fees paid by AIE to an agent) within the first two weeks only where a critical incident has occurred and the total course duration is more than 100 hours. For courses of 100 hours or less an application for refund will not be considered after the course has commenced.
- In the case of an approved transfer to another Australian Institution, the unused portion of tuition fees (if any), less any fees paid by AIE to an agent, will be paid directly to the other institution.
- All refunds are made in Australian dollars.
- If you are returning to your home country home and are entitled to a refund, payment will be sent to your home address after AIE is satisfied that you have left Australia. The method of refund payment is normally in the form of a bank cheque.
- Refunds actioned by a student default, and approved by AIE, will be paid within 4 weeks after AIE receives a written claim.
- These regulations may be waived at the discretion of AIE, in exceptional and extenuating circumstances.
- The Refund Policy outlined does not remove the right to take further action under Australia's consumer protection law, nor to pursue other legal remedies.
Attendance and Academic Requirements
AIE is required to report student failing to comply with either attendance or academic requirements of their visa to the Department of Immigration and Border Protection (DIBP). This includes the following:
- Application for approved leave
- Withdrawal from the course, or
- Unsatisfactory academic results.
AIE are currently reporting on academic progress.
Arranging Health Insurance for Student
Even though it is not mandatory for providers to organise OSHC for international students, AIE is able to offer this service through AHM (Australia Health Management Group Limited).
If you would like more information about the services AHM provide or need to make a claim on your insurance may enquire at AIE Reception or by using any of the following methods:
Phone: 1300 656 614 or 134 246
Fax: 1300 329 246
Email: email@example.com or firstname.lastname@example.org